Service scope
The confirmed quotation, work order or service agreement defines the approved work. Additional issues discovered during inspection or delivery require separate approval.
Customer access and preparation
Customers are responsible for accurate property information, safe access, required permissions and disclosure of known site conditions.
Scheduling and delays
Appointments depend on confirmed availability, access and circumstances outside reasonable control. Changes are communicated through the recorded customer contact.
Materials and third parties
Material, supplier and specialist arrangements must match the issued quotation and applicable service record.
Completion and customer review
Completion summaries, recommendations and any outstanding work should be documented and communicated.
Limitations and disputes
Final wording must be drafted and reviewed for the business’s actual services, insurance, licensing and applicable law.
