Frequently Asked Questions

Browse approved answers by service, location, quotation, support, privacy and maintenance topic.

Find an answer

Search all service questions or browse by topic.

FAQ information can be reused in relevant contexts while keeping one approved source answer.

Scheduling depends on the service type, property location, urgency and current technician availability. We only publish response promises that the business has approved.
Yes. Approved images can help with initial triage, although some problems still require an on-site inspection.
Commercial support can be configured for restaurants, offices, retail units, warehouses and managed properties.
Each service page lists the locations currently supported for that service, with final availability confirmed before scheduling.
No. Availability is controlled by approved service-location connections.
Available services, local property context, neighbourhoods, access notes, projects, reviews and related local service pages.
A page such as Drain Cleaning in Dubai that combines a service and location with unique connection content.
Yes, the team can manually confirm coverage without publishing an unsupported page.
Photos may support initial triage, but the team may still require clarification or an inspection.
Scope, diagnosis, materials, equipment, access, scheduling and service-specific factors.
Validity is stated on the issued quotation and controlled by business settings.
No. The team must confirm scope, availability and scheduling.
Use the support form and provide the original phone number, quotation number or job reference.
Submit the change or cancellation request; the applicable terms depend on the booking status.
Use the complaint form so the issue can be logged, assigned and tracked.
Use the review submission page after work is completed.
The area is needed to check availability, route the request and plan access.
No. Operational request handling and optional marketing permissions should be separate.
Use the data request form for supported privacy requests.
Retention periods are defined in the privacy and data-retention settings.
AdvertisementResponsive display placementReserved for approved advertising or sponsorship.
Next step

Could not find your answer?

Contact the team with the service, location and specific question.

WhatsApp
WhatsApp