Role overview

Professional service delivery built around safety, records and customer communication.

Department: Customer Operations
Employment: Full-time
Work model: Office-based with field-team coordination
Applications: Applications accepted

About the opportunity

What this role contributes.

The Customer Service & Operations Coordinator is the structured connection between customers, technical owners and field teams. The role requires accurate information capture, realistic scheduling and calm communication when a customer reports an urgent or unclear problem.

The coordinator does not diagnose technical conditions or promise unapproved prices. Instead, the role gathers the correct property, service, access and evidence information so the appropriate department can assess and respond.

Core responsibilities

What you will be accountable for.

Receive enquiries through phone, email, website forms and approved messaging channels.
Capture property location, service type, visible symptoms, access information and customer availability.
Route each request to the correct service owner and escalate urgent safety concerns immediately.
Coordinate inspection windows, quotation follow-up, technician updates and customer confirmations.
Maintain accurate customer, request, consent and communication records.
Support complaint, cancellation, warranty and completed-service follow-up workflows.
Protect confidential information and follow approved data-retention and access procedures.

Required background

What the role requires.

Customer service, call-centre, scheduling, facilities coordination or service-operations experience.
Clear written and spoken English with professional phone and messaging etiquette.
Ability to organize multiple requests without losing dates, locations, access notes or responsibilities.
Comfort using email, spreadsheets, CRM-style records and web-based service tools.
Good judgement when escalating safety, complaint or urgent-service information.
Respect for customer privacy and accurate consent handling.

Preferred experience

Useful additional strengths.

Experience in property maintenance, facilities management or technical service scheduling.
Arabic language ability; Hindi or Urdu is also useful for field-team coordination.
Experience preparing quotation follow-up or service-status reports.
Familiarity with Dubai communities and common commercial property types.

Work environment

What to expect.

Primarily office-based coordination using approved customer channels.
Daily communication with technicians, supervisors, customers and property representatives.
Some schedule flexibility may be required for urgent or after-hours service coordination.
Performance depends on accuracy, response discipline and professional communication rather than call volume alone.

Success in the role

How good performance is recognized.

Complete and accurate request records.
Correct service routing and timely escalation.
Clear customer updates with no unsupported promises.
Consistent follow-up and protection of customer information.

Recruitment process

A clear four-stage review.

Only authorized Fixpert Solutions channels should be used for application and interview communication.

Application review

Communication, coordination and record-management experience are assessed.

Scenario interview

Candidates respond to scheduling, urgent-service and complaint scenarios.

Written exercise

Shortlisted applicants may prepare a customer update and structured service record.

Employment checks

Eligibility, identity and references are verified before an offer.

Department ownership

Understand the team this role supports.

The operational profile explains the service responsibilities, customer context and technical ownership connected to this department.

View Service Coordination Desk profile

Join Fixpert Solutions

Ready to submit your application?

Use the structured form and include only information relevant to the role.

Apply now Contact recruitment